Terms & Conditions

Serendipity Boutique Terms & Conditions

Returning items to us:

For all items purchased in our Kilkenny Store, its return within 7 days for a credit note.

For all online purchases- you can return any item for a refund within 14 days of receiving your original order.


Exchange or credit note only on Sale Items

Just return the item you wish to exchange with a note asking for what size is needed instead. We will then send replacement item to address on your account.

We will refund the price you purchased the item minus posted charges.

The goods are your responsibility until they reach our store, so make sure it’s packed up properly and can’t get damaged in any way.

We recommend you register your parcel on return to obtain signature proof or postage and proof of receiving.

Please be careful no makeup, tan or deodorant marks get on the clothing. Tags attached. In the unlikely event that an item is returned to us in an unsellable condition, we will have to return it to back to you.

Please return all documentation received in your return parcel.

It can take up to 10 working days for refund to appear in your bank account.


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